Who am I
Hi there! I’m a results-driven Senior Product Manager with over 17 years of experience turning complex challenges into actionable solutions. My career has been fueled by a deep passion for innovation, strategic thinking, and empowering cross-functional teams to achieve outstanding results. I thrive on tackling tough problems and finding creative ways to deliver measurable outcomes that truly make a difference.
What I Bring to the Table
Strategic Leadership: Spearheaded a cross-functional initiative that generated $200M in margin gains within a single year.
Customer-Centric Solutions: Reduced the "No Search Results" rate by over 62% and improved user conversion by ~50 bps through a new search platform launch.
Process Optimization: Developed scalable process improvements, including a business request intake system, enhancing stakeholder communication and prioritization.
Technology Adoption: Championed the implementation of a Digital Adoption tool, achieving 1.3M user interactions and cutting agent support contacts by 20%.
What Drives Me
At the core of my career is a dedication to continuous learning and collaboration. I thrive on building scalable, customer-centric solutions that not only address immediate needs but also lay the groundwork for long-term success. My approach is fueled by data-driven insights, market intelligence, and a relentless focus on delivering meaningful outcomes for businesses and their customers.
