Resume

Summary

Goal-driven Senior Product Manager with expertise in business development, operations, and process improvement. Skilled in root-cause analysis, risk assessment, and strategic planning. Proficient at identifying customer and stakeholder needs to deliver long-term solutions. Strong communicator with excellent interpersonal and organizational abilities to lead cross-functional teams and drive company success.

Core Competencies

  • Process Improvement & Business Operations: Optimize operational processes and drive improvements across business functions.

  • Product Lifecycle & Go-To-Market Strategy: Manage end-to-end product lifecycle, from requirements gathering to successful go-to-market launches and site testing.

  • Customer & Data Analysis: Analyze customer insights, market trends, and data to inform strategic decisions.

  • Competitive Research & Market Intelligence: Conduct competitive analysis and gather market intelligence to support product positioning and strategy.

  • Cross-functional Collaboration & Leadership: Lead cross-functional teams, driving organizational alignment and delivering results through JIRA and Agile methodologies.

Professional Experience

Overstock.com – Midvale, Utah [January 2008-Present]

Senior Product Manager, Site Experience                                              2022-Present

  • Defined product vision and managed end-to-end development, including Overstock domestic site, Bed Bath and Beyond Canadian site and mobile app releases, ensuring alignment with stakeholder goals.

  • Drove A/B testing (Stat Sig) analysis to measure site optimizations, integrating session replay and heatmapping insights (Clarity) to enhance user experience and conversion.

  • Analyzed user friction in user behavior tools, leading cross-functional teams to implement site features that increased YoY conversion by 130 bps on Bed Bath and Beyond Canadian site.

  • Led the launch of a new search platform, reducing No Search Results rate from 4.19% to 1.56% and boosting user conversion by ~50 bps.

  • Streamlined product development by introducing a business request intake form and RICE scoring criteria, enhancing stakeholder communication.

  • Conducted competitive analysis and market research to shape and refine the product roadmap.

Senior Director, Merchandising Operations                                               2020-2022

  • Spearheaded a cross-functional initiative generating ~$200M margin gain in the first year, driving company-wide collaboration and results.

  • Managed a team of 30 associates, delivering value to suppliers and customers, and executing key initiatives.

  • Coordinated stakeholder communications and aligned suppliers on new processes and training solutions.

  • Identified scalable, innovative solutions to drive growth and enhance user experience.

  • Oversaw revenue growth and reduced G&A expenses, optimizing operational efficiency.

  • Developed an external communication strategy, improving supplier open rates by ~20%.

  • Achieved annual cost savings through automation and process improvements.

  • Established a 3-year strategic roadmap, collaborating with Product & Development teams to enhance the user experience for both suppliers and customers.

Director, Supplier Management                                                                   2018–2020

  • Led strategy and implementation of a 3rd-party Digital Adoption tool, boosting user adoption by 1.3M interactions and reducing agent support contacts by 20% in the first year.

  • Analyzed operations to identify business risks and recommended scalable solutions, enhancing user experience and reducing support contacts.

  • Executed new training and communication tools for the external portal, driving increased self-service and reducing agent call volume.

  • Implemented a supplier satisfaction survey, identifying trends and gaps, and collaborated with Product and Development teams to improve the user experience.

Senior Manager, Marketplace Operations                                                   2016–2018

  • Developed business operations and tools that drove program growth to 10% of company revenue within the first year, while managing a team of 6 associates across onboarding, fulfillment, customer service, and tech integrations.

  • Led stakeholder communication on performance targets for speed, efficiency, and quality, while implementing processes to improve end-to-end operations.

  • Managed revenue-generating projects, conducted cost analysis, and developed reports to track KPIs, identify trends, and target operational improvements.

Operations Manager, Special Acquisitions                                        2013–2016

  • Led strategic direction and project management for a $3.5M, 1M unit inventory acquisition, the largest in company history, while creating operational guidelines to scale the Liquidation program.

  • Managed the supplier onboarding pipeline, providing regular performance updates to the Executive team and key stakeholders, and documenting critical operational processes for the Merchandising department.

  • Established clear communication with suppliers to set expectations and ensure successful onboarding, including developing training, financial accounting, and SKU processes.

Manager, Product Quality Assurance                                       2012–2013

  • Led a team of five to develop and implement processes for identifying and mitigating high-return trends, ensuring supplier accountability, and reducing return-related quality issues.

Team Lead, Partner Account Management                              2010–2012

  • Managed a team of six overseeing ~400 suppliers across multiple product categories, optimizing partner fulfillment KPIs, streamlining accountability processes, and handling escalations.

Account Manager, Jewelry 2008-2010

  • Oversaw 150+ supplier accounts in the Jewelry and Watch categories, managing end-to-end lifecycle from contracting and onboarding to dispute resolution and performance management.

Professional Development

  • McKinsey Management Program - McKinsey Academy

  • Operations Management: Analysis & Improvement Methods - Coursera

  • Mastering Agile Scrum Project Management – Udemy.com